Shipping

Italy

• Standard shipping: €5.90
• Free shipping for orders over €79
• Estimated delivery time: 3-5 business days

Europe

(Germany, Austria, France, Belgium, Netherlands, Spain, Portugal, Denmark, Czech Republic, Luxembourg)

• Standard shipping starting from €12.90
• Free shipping for orders over €149
• Estimated delivery time: 5-8 business days

Switzerland

• Standard shipping: €19.90
• Free shipping for orders over €179
• Estimated delivery time: 5-8 business days

For shipments to Switzerland, any customs duties, local VAT, and import fees are the responsibility of the recipient.

Order Tracking

Once the order has been handed over to the courier, you will receive an email containing a link to track your shipment in real-time.

The times indicated are approximate and may vary during periods of high order volume, holidays, or due to circumstances beyond our control.

Returns and Exchanges

The satisfaction of our customers is very important to us.

You can request a return or exchange within 14 days from the order delivery date.

To initiate a request, please contact our customer service via email, providing:

• Order number
• First and last name used for the purchase
• Reason for the request
• Photographs of the product received

Conditions for Return Acceptance

To be accepted, the product must:

• Be returned within 14 days of delivery
• Be unused and unworn
• Be free of any signs of use, wear, or damage
• Be returned in its original packaging
• Be complete with any accessories, tags, and original packaging

Trendy Fashion reserves the right to refuse the return if the product does not meet the above conditions.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Shipping costs incurred for sending the order are non-refundable.

Size or Number Exchanges

If the customer wishes to exchange for a different size, number, or color, the request must be made within 14 days of delivery.

The exchange will be subject to the availability of the requested product at the time of return receipt.

Shipping costs related to the exchange are the responsibility of the customer.

Defective or Incorrect Products

In the event that the customer receives a defective product or one different from the one ordered, it is necessary to contact customer service within 48 hours of delivery, attaching detailed photographs of the problem encountered.

After verification by our staff, the most appropriate solution will be proposed, which may include replacement, refund, or other forms of assistance.

Refund

Once the returned product has been received and verified, the refund will be issued using the same payment method used for the purchase within the technical timeframes provided by the banking circuit or payment processor.

Assistance

For any information regarding shipments, returns, or refunds, you can contact us via email at info@trendyfashionshoes.com or by phone at +39 351 4353350