Shipping

Italy

• Standard shipping: €5.90
• Free shipping for orders over €79
• Estimated delivery time: 3-5 business days

Europe

Zone 1 (Germany, Austria, Belgium, Netherlands, Luxembourg, Czech Republic, Croatia):

• Standard shipping: €12.90
• Free shipping for orders over €149

Zone 2 (France, Spain, Portugal, Denmark):

• Standard shipping: €14.90
• Free shipping for orders over €149

Estimated delivery time: 5-8 business days

Switzerland

• Standard shipping: €19.90
• Free shipping for orders over €179
• Estimated delivery time: 5-8 business days

As of 2024, Switzerland has abolished customs duties on industrial products, including clothing, footwear, and accessories. However, Swiss VAT, if applicable, and any customs clearance costs applied by the courier remain the responsibility of the recipient.

For shipments to Switzerland, it is necessary to provide a valid phone number and email address at the time of order, which may be used by the courier for communications regarding customs clearance and delivery.

In case of failure to collect or refusal of the package due to non-payment of import duties, any costs incurred for the return of the shipment may be deducted from the refundable amount, to the extent permitted by applicable law.

Order Tracking

Once the package has been handed over to the courier, you will receive an email containing a link to track the shipment in real time.

The times indicated are approximate and may vary during periods of high order volume, holidays, or for reasons beyond our control.

Returns and Exchanges

We hope that every Trendy Fashion purchase is the right one for you. If you change your mind, you can exercise your right of withdrawal within 14 days of order delivery, without needing to provide a reason, as provided by the applicable regulations for online purchases.

To inform us of your intention to make a return, you can contact our customer service via email, indicating:

• order number;
• first and last name used for the purchase;
• product or products you wish to return.

Photographs may be requested by our customer service in case of a defective, damaged, or incorrect product, but I would not make them mandatory for a normal withdrawal.

Conditions for accepting returns

The customer is required to handle and try on the product only to the extent necessary to verify its nature, characteristics, and fit.

In particular, footwear may be tried on, but must not be used outdoors.

The product must be returned, as far as possible:

• complete with original packaging;
• complete with accessories and labels;
• without signs of use beyond what is necessary to verify its characteristics and fit;
• adequately packaged for shipping.

Should the product show a decrease in value resulting from handling other than that necessary to verify its nature, characteristics, and function, Trendy Fashion may apply a reduction in the refund within the limits provided by applicable law.

How to make a return

Return via courier – Italy

To simplify the process, Trendy Fashion offers a return service via GLS label at a cost of €5.90.

After contacting our customer service:

1. you will receive the return label and related instructions;
2. prepare and carefully package the product;
3. apply the label to the package;
4. deliver the shipment according to the indicated methods.

The €5.90 cost of the return service will be deducted from the refund amount.

Alternatively, the customer can independently arrange the return of the product through a courier of their choice and at their own expense. In this case, we recommend using a trackable shipment.

Size or number changes

Should the customer wish to make an exchange for size, number, or color, the request must be made within 14 days of delivery.

The exchange will be subject to the availability of the requested product at the time of receipt of the return.

Shipping costs related to the exchange are borne by the customer.

Returns from abroad

For orders shipped outside Italy, direct return costs are borne by the customer.

Before shipping, please contact our customer service for instructions and the correct return address.

Return to our stores

You can also return purchases made online free of charge at one of our Trendy Fashion stores in Lazise, Bardolino, and Peschiera del Garda.

Defective or incorrect products

In the event that the customer receives a defective product or one different from what was ordered, it is necessary to contact customer service within 48 hours of delivery, attaching detailed photographs of the problem encountered.

After verification by our staff, the most appropriate solution will be proposed, which may include replacement, refund, or other forms of assistance.

Provide the order number and deliver the product under the conditions set forth in this policy.

No return costs will be applied.

Refund

Once the returned product is received, we will verify its condition.

The refund will be issued using the same payment method used for the purchase, unless otherwise agreed with the customer.

In case of exercising the right of withdrawal on the entire order, the costs of standard delivery initially borne by the customer will also be refunded. However, any supplementary costs resulting from the choice of a more expensive delivery method than the standard delivery offered are not refundable.

The refund must be made within 14 days of notification of withdrawal; for the sale of goods, however, the seller may wait until the returned product has been received or proof of its shipment has been provided.

The direct costs incurred by the customer for the return remain their responsibility.

Size, number or color changes

If you wish to exchange an item for a different size, number, or color, please contact our customer service within 14 days of delivery.

The exchange is subject to the availability of the requested item.

However, I would change your policy here.

I would not generically write “the costs related to the exchange are borne by the customer”, because we risk creating confusion: does the customer pay for the return? The second shipment? Both?

For Trendy, I would do this:

The cost for returning the item to be exchanged is borne by the customer. The new shipment to the customer is offered by Trendy Fashion.

It's a small concession, but commercially very clever. If a customer simply got the wrong size, instead of losing the sale with a refund, you incentivize them to take a 38 instead of a 37.

Defective, damaged or incorrect products

In the event that the product received is defective, damaged during transport, or different from what was ordered, please contact our customer service as soon as possible, attaching photographs that allow the problem to be verified.

After verification, our staff will indicate the most appropriate solution, which may include replacement, refund, or other solution provided by applicable law.

In these cases, the necessary return costs will not be borne by the customer.

This is important: for a defective product, we cannot apply the €5.90 of a normal change of mind.

Assistance

For any information regarding shipments, returns, exchanges, or refunds, you can contact us:

Email: info@trendyfashionshoes.com
Phone / WhatsApp: +39 351 4353350