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General terms and conditions of sale

Trendy Uomo di Mazzitelli Matteo, P.IVA: 03906580232, Via San Martino n 1, Bardolino VR 37011, is the owner of the site https://trendyfashionshoes.it/.

 

Acceptance of the general terms and conditions of sale


The contract between Trendy Uomo di Mazzitelli Matteo and the customer shall be concluded with the acceptance, even partial, of the order by Trendy Uomo di Mazzitelli Matteo. This acceptance is considered tacit, if not otherwise communicated in any way to the customer. By placing an order in the various modes provided, he declares to have read all the information provided to him during the purchase process, and fully accept the general conditions and payment transcribed below.

If the Customer is a consumer, once the online purchase procedure has been completed, he/she shall print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 on distance sales.

 

Prices

The sales prices on our website shown are inclusive of VAT and unless otherwise specified do not include shipping costs, which will be added to the order total at checkout.

Trendy reserves the right to change the price of one or more products at any time, but guarantees the application of the prices indicated on the site at the time of the order.

 

Availability

All products on the site, unless otherwise specified, are available in our warehouses ready for dispatch.

Stocks are updated in real time, but it can rarely happen, due to inventory errors, that a product marked as available is actually not physically available at our premises. In these rare cases the customer will be contacted and at his discretion can choose between a TOTAL and immediate refund of the order or an exchange with another product.

 

Shipping and payments

SHIPPING WITH GLS (2/4 WORKING DAYS):

 

  • Free on orders over 70 € for payment by PayPal
  • Orders less than or equal to 70 € for payment by PayPal
  • Free in-store collection
  • Payment in cash/cash on delivery

 

Shipping costs

National Express

 

Weight ranges Franco Italy Calabria/Sicily Sardinia
       
From 0.1 kg to 3 kg 8,00 € 12,00 € 12,50 €
From 3.1 kg to 5 kg 8,80 € 12,80 € 13,00 €
From 5.1 kg to 10 kg 10,30 € 14,25 € 14,75 €
From 10.1 kg to 30 kg 13,70 € 20,30 € 24,20 €

International Express

 

Weight ranges Europe - Zone 1 Luxembourg, Netherlands, Austria, Belgium, Germany Europe - Zone 2 Denmark, France, United Kingdom Europe - Zone 3 Czech Republic, Spain, Croatia, Hungary, Poland, Slovenia
       
From 0.1 kg to 3 kg 15,40 € 23,45 € 25,70 €
From 3.1 kg to 5 kg 16,50 € 29,65 € 27,00 €
From 5.1 kg to 10 kg 17,80 € 31,20 € 28,30 €
From 10.1 kg to 30 kg 19,10 € 32,90 € 29,65 €

WHEN BUYING ONLINE, YOU CAN PAY WITH:

 

  • Credit Card
  • PayPal
  • Stripe
  • Payment in cash/cash on delivery

The items ordered are carefully packaged by Trendy and are entrusted to the GLS courier service for shipment.

The courier will deliver within approximately 2/4 working days from the date of confirmation of item availability. Deliveries to Calabria, Sicily and Sardinia may require an additional working day. Although we are always trying to improve our service, there may be slight delays during periods such as sales, Black Friday and special promotions. Please contact our customer service for precise information on your delivery area.

The goods are shipped from our Trendy shops in Italy. If the items ordered are not all available at the same point of sale.

If the addressee is absent at the time of delivery, the GLS courier will leave a notice of non-delivery, and will make 2 further attempts (delivery charge € 10).

For goods that cannot be returned to the consignee for any reason not attributable to the carrier, as well as for goods awaiting instructions from the sender, storage will be arranged, against compensation to be agreed in the tariff conditions; any instruction to release the storage will be effective only if in writing. Any redelivery of the goods shall be subject to all costs incurred in connection therewith and shall be treated as a new consignment.

After 5 days of storage in GLS warehouses, undelivered deliveries will be sent back to the sender shop.

You can check the progress of your shipment via the waybill number on the website using the shipment search function. If you would like to know the waybill number of your shipment, please contact us by email at info@trendyfashionshoes.com.

The shipment is sent to the address you have specified in your order, so we recommend that you provide precise details of your address:

 

  • Name and surname or company name indicated on your doorbell
  • Address: street, square, etc. without abbreviations
  • House number: always specify, if not present indicate SNC (No house number)
  • Postcode: indicate the specific postcode of your municipality or hamlet
  • Municipality: indicate the name of the municipality and any hamlet
  • Province: indicate the abbreviation of your province

Please provide us with an address where the courier can find someone to collect the package at the time of delivery. If you are unable to receive the parcel at your home address, please give us the address of a person you trust (family, friends) or if possible your workplace.

Upon delivery, we advise you to check that the package is in good condition and without tampering.

For more information call or write:

Fixed: +39 045 7211414

Mobile :  +39 3463172672 

E-mail - info@trendyfashionshoes.com.

 

Exchanges and returns

You can return an item by sending an email to the address: info@trendyfashionshoes.comThe return will be authorised within a maximum of 14 days from the date of receipt of the product, indicating the order number and your name. Once the return has been authorised, you will be sent a form to fill in and place inside the box of the product to be returned. The product to be returned must be shipped within 5 working days from the date of receipt of the positive outcome of the return request.

A refund will only be made in the case of products with anomalies or manufacturing defects.

Goods can be exchanged for the wrong size or number, subject to availability, or for another product available on our website (paying any price difference).

To proceed, the following conditions must be met :

 

  • Products must not have been used, washed or damaged
  • The products must be complete with the original equipment (box, protections, coupons, etc.).
  • Returned products must be in a condition in which they can be put on sale again
  • The return must have been authorised and must have been dispatched within the above-mentioned timeframe
  • Returns must reach our premises within and no later than 10 days from the date of receipt of the product (returns received with a longer delay, even if sent on time, will not be accepted).

The cost of shipping the product to be returned is the responsibility of the purchaser, who may choose the shipping method he/she prefers as long as the package is carefully packaged. We do not accept responsibility for any delays or losses on the part of the courier/service chosen to return the product to us.

Once the parcel has arrived at our premises, we will check that all the above conditions have been met. If this is the case, we will issue a refund equal to the original amount of the order or the returned item (in the case of multiple orders) net. If you have used the free number exchange service for the same product you intend to return, the refund amount will be reduced by the costs incurred for the management of the procedure, equal to € 8.00.

If all the conditions listed above are not met, no refund can be issued. The customer will have 15 working days to collect the package at his or her own expense and responsibility.

The whole procedure will be completed within 5 working days.

The methods of reimbursement are as follows:

 

  • If you have chosen to pay with Paypal the refund will be made using the same method of payment, if you have paid using the balance of your Paypal account the crediting is immediate, in the case of payment by credit card the crediting time depends on your bank (up to 10 days).
  • If you have chosen to pay by credit card, the refund will be made using the same method of payment, credit times depend on your bank (up to 10 days).

There are no refunds other than those listed.

In the event of anomalies or factory defects on the product (damaged shoe, ruined shoe, etc.), the customer must send a communication to the email address: info@trendyfashionshoes.com within and no later than 24 hours from the date of receipt of the article, reporting the problem and possibly documenting it with images/videos; if the communication is made afterwards, it will not be possible to certify the real use of the product and consequently it will not be possible to proceed with a free replacement or refund.

Small anomalies, such as slight glue stains or slight marks, especially in inconspicuous places, are to be considered normal production tolerances. In these cases, the return procedure will remain unchanged and the shipping of the product to be returned will be at the expense of the purchaser.

Free replacement of items in one of the following outlets Trendy:

Address:

Via S. Martino, 22, 37011 Bardolino VR

Via Corso Ospedale, 28, 37017 Lazise VR

 

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